Academic Year: 2013-2014
Supervisor: Steve Shaw
Supervisor Contact: 937-769-1881
Number of Positions: 1
Hours per Week: 20
Days: Mondays, Wednesdays, Fridays
This is technical support work in an integrated computer network environment. An employee in this classification performs a variety of I.T. functions, primarily that of lab monitor and providing technical support to the users.
NOTE: The position may come in contact with sensitive and confidential data. Candidates will be required to sign a data confidentiality agreement, and to provide job references from previous employers.
- Monitors computer lab equipment and users.
- Answers user help requests and maintains a log of requests
- Assists students with the creation of help desk tickets
- Changes printer cartridge when needed.
- Loads paper into printers as needed.
- Develops written instructions for computer procedures/knowledge base and creates web-driven Frequently Asked Questions (FAQs).
- Assists in I.T. projects as directed, such as setup or re-deployment of computers, or research for problem resolution.
- Performs regular maintenance and update of current software and hardware, as directed.
- Must be a current student eligible for federal work-study.
- Working knowledge of the Windows and Mac OS X operating systems and Microsoft Office suites.
- Ability to contribute electronic format documentation for instruction manuals or online web pages.
- Knowledge of Linux and Open Office is a plus, but not required.
- Must be familiar with standard computer hardware.
- Ability to maintain strict confidentiality in all aspects of his/her role.
- Ability to follow I.T. departmental procedures as pertains to a higher education setting
- Ability to verbally communicate with clients and demonstrate technical documentation skills in English.
- Customer service focus required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.