Healthcare Conflict Analysis and Resolution

Specialization Description

The American healthcare system is a highly complex system, or more precisely system of systems,” that has a profound effect on all aspects of our life, our community and our economy. The healthcare system is also highly politicized and is expected to undergo profound change over the next few years. Leading successful change initiatives is challenging in any organization but it is particularly challenging in complex system of systems” like healthcare. Some of the factors that contribute to the challenge of leading successful change initiatives in the healthcare system include: the array of different professions, each with their own culture and perspective on understanding the world; the different methods of measuring success and health outcomes; the vertical and horizontal integration within the sector; the inherent contradictions in the sector such as a belief in individual self-sufficiency v. mutual support and a focus on for-profit v. for-health-outcomes.

Specialization is designed to help

  • Healthcare managers and professionals currently in leadership roles who are wishing to enhance their understanding and skills in leading change initiatives.
  • Employees in the healthcare sector who are looking to advance their employment prospects in the sector.
  • Professionals and managers in other sectors wanting to explore opportunities in the healthcare sector.

Required Courses

CAE6450 The Healthcare Sector as a Complex System
This course provides the foundation for the healthcare concentration and explores the various components of the sector with a focus on the interaction of the numerous sub-systems that exist within our healthcare sector. The course will provide a brief overview of the historical development of the sector. Legislative and financial structures that support the healthcare sector will also be explored. Particular attention will be paid to the various care delivery agencies, including the mega-hospitals, university/research-based providers, faith-based providers and the array of smaller agencies. Students will develop systemic understandings of the complexity of healthcare so they can understand and address the relationships and structures that either encourage or mitigate successful change initiatives in the healthcare sector.

CAE6460 Health Care as Intersection of Professional Cultures
This course focuses on the internal aspects of the healthcare sector to explore how the structural and internal cultural dynamics of the sector intersect. The emergence of the healthcare manager” as well as the growing roles of other healthcare professions will be explored. Particular attention will be paid to the training regime and culture exhibited by each of the professions as a means to expose students to the many value and perspective differences that exist amongst the professions. If left unnoticed or managed these differences can lead to destructive conflict within a health organization. Students will consider how institutional or organizational and professional cultures in healthcare contribute to the challenge of leading successful change initiatives in the health care system and how, these differences might be used to strengthen change initiatives.

CAE6470 Health Care Sector Culture and Broader Community Culture
This course shifts focus from the internal dynamics of the sector to exploring how the prevailing culture(s) in the healthcare sector align and compete with other values and cultures found in the broader community. The perspectives of ethnicity, age, and gender, particularly as they relate to issues such as life, death, interacting with authority and accessing/using information will be key aspects of this course. Particular attention will be paid to how broader community values related
to safety, healthy living, community development and individual growth and responsibility find expression in the healthcare context and may effect change initiatives. Issues related to the aging population and the increasing mobility of family members and how these factors influence interactions with healthcare providers will also be explored.